Shipping Policy

Thank you for shopping with KayyTheHairPlug!

We are committed to providing high-quality hair products and ensuring your order is processed and delivered as quickly as possible.

Processing Time

All orders require 3–7 business days for processing before they are shipped. Processing time allows us to prepare, inspect, and package your order to ensure it meets our quality standards.

Please note:

• Processing times do not include weekends or holidays.

• During new collection launches, sales, or high-volume periods, processing times may be extended.

Shipping Time

Once your order has been processed and shipped, delivery typically takes 2–3 business days.

Shipping times are estimates provided by the carrier and may vary due to weather conditions, holidays, or other unforeseen delays.

Order Tracking

Once your order has shipped, you will receive a confirmation email with your tracking information. Please allow up to 24 hours for tracking updates to appear.

Incorrect Shipping Information

Please ensure your shipping address is entered correctly at checkout. KayyTheHairPlug is not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.

Lost or Delayed Packages

Once your package has been handed over to the shipping carrier, KayyTheHairPlug is not responsible for shipping delays caused by the carrier. If your package is lost or delayed, please contact the shipping carrier first. If you need additional assistance, feel free to contact our customer support team.

Thank you for choosing KayyTheHairPlug. We appreciate your support and can't wait for you to enjoy your new hair!